Over the past few years cyberattacks have left no industry unscathed. Of the 78,617 business and email account compromise scams, 41,058 occurred in the United States. The costs resulted in companies suffering $2.9 billion in losses from October 2013 to May 2018. Globally, cyber-crime is expected to...
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Onboarding new employees can be a major pain in the neck, especially for businesses who are rapidly expanding. If the process is complicated or insufficient, employees take longer to reach full capacity. If they get frustrated, they might even quit. Kronos, a provider of workforce management and...
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Reducing costs with cloud communications Not all dollars cost the same. A dollar invested in a technology project that has a low return on investment (ROI) has opportunity costs that may amount to far more than the initial investment itself. Similarly, many technology projects require ongoing...
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In the pursuit to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers. In a...
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Business Competition in Today’s Economy is Fierce Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working. If that’s your business model, is your phone system supporting...
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Major League Baseball today announced details of a new partnership with Mitel, to power the league's communications tools and connections across the 30 MLB ballparks. The new partnership will transform the existing 30 independent platforms for dugout, bullpen, video review rooms and press box...
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Technology is an ever evolving entity. But, when it comes to communications systems there are certain steps you can take to protect your investments for the future. To manage risk in an unpredictable environment, here are five ways to ensure your Unified Communications and Collaboration (UCC) is...
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In today’s mobile world, it seems IT or communications directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that means new application...
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It seems for most companies today, everything they utilize is hosted somewhere in a cloud instead of a data center or server. You may be wondering why changing over to cloud-based services is so popular? Or, perhaps you like the way your business is structured, and you just don’t understand the...
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Any change to your business means assessing the initial cost, the long term costs, and the potential savings. Your company's phone system is critical to your ability to run your business efficiently - connecting with clients and customers reliably. If you switch to a VoIP system, will that help...
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