Are you tech savvy people person who enjoys solving problems? Are you flexible and can wear many hats? This could be the beginning of a beautiful relationship.

We are excited to welcome a versatile, enthusiastic, and customer service focused IT Support Specialist to join our growing team!

EnhancedTECH is dynamic and innovative IT Solutions Provider headquartered in Orange County, CA. We provide full service business to business technology solutions for today’s technology dependent world. EnhancedTECH is built upon family, competency and dedicated team-work with offices in Anaheim, Irvine, Denver and Phoenix.

The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to our growing customer base. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be pro-active as needed.

Essential Duties and Responsibilities:

  • Provide second level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Ability to troubleshoot problems and apply skill and technique.
  • Support end-users in a help desk environment resolving hardware/software issues.
  • Troubleshoot network devices, printers, and business specific or line of business applications.
  • Upgrade hardware and software as needed to ensure optimal workstation performance.
  • Systems configuration and testing including installing and updating OS and software.
  • Strong knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Access.
  • Knowledge of peripherals, connections, and general networking.
  • Experience working with remote support tools.
  • Contribute to the development of repeatable processes and procedures to improve the efficiency of providing effective end user support.
  • Ensure all work details, processes, and procedures are documented within systems of record.

Other Requirements:

  • Ability to multitask, prioritizes issues, and escalates when necessary.
  • Must have strong customer service and interpersonal skills. Ability to work independently and as a strong team player
  • High attention to detail with solid organizational abilities
  • Able to work well in the face of tight deadlines & schedules.
  • Strong written and spoken communication skills
  • Ability to effectively juggle and prioritize multiple tasks
  • Prompt, responsive, responsible, and friendly approach to dealing with customer problems

Education and Experience:

  • Education in computer systems and technologies or equivalent work experience is required.
  • Understanding and experience with IT HelpDesk processes, service management, and related industry best practices and standards.
  • Ability to demonstrate knowledge in applicable areas of technology.
  • Certifications in industry specific areas such as Microsoft, Cisco, and HP, to name a few are a plus.

Salary commensurate with proficiency/experience/education: 

Seeking a candidate that is willing to wear multiple hats and be proactive, with an eagerness for learning, and a high degree of energy and customer service.
This is a full-time, on-site position. Hours are 8 a.m. to 5 p.m. in Orange County Monday through Friday. Local residents only, please.

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