This is an opportunity for an individual that has the right combination of technical and customer skills to enhance their knowledge by providing support and engineering for our customer base.

You would be providing direct support for our customers for all of the initial technology needs. This is an opportunity to learn new systems every day and constantly be challenged.  The person that is well suited for this will have ample many options for growth.

Essential Duties and Responsibilities:

  • Provide second level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Ability to troubleshoot problems and apply skill and technique.
  • Support end-users in a help desk environment resolving hardware/software issues.
  • Troubleshoot network devices, printers, and business specific or line of business applications.
  • Upgrade hardware and software as needed to ensure optimal workstation performance.
  • Systems configuration and testing including installing and updating OS and software.
  • Strong knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Access.
  • Knowledge of peripherals, connections, and general networking.
  • Experience working with remote support tools.
  • Contribute to the development of repeatable processes and procedures to improve the efficiency of providing effective end user support.
  • Ensure all work details, processes, and procedures are documented within systems of record.

Other Requirements:

  • Ability to multitask, prioritizes issues, and escalates when necessary.
  • Must have strong customer service and interpersonal skills. Ability to work independently and as a strong team player
  • High attention to detail with solid organizational abilities
  • Able to work well in the face of tight deadlines & schedules.
  • Strong written and spoken communication skills
  • Ability to effectively juggle and prioritize multiple tasks
  • Prompt, responsive, responsible, and friendly approach to dealing with customer problems

Education and Experience:

  • Education in computer systems and technologies or equivalent work experience is required.
  • Understanding and experience with IT HelpDesk processes, service management, and related industry best practices and standards.
  • Ability to demonstrate knowledge in applicable areas of technology.
  • Certifications in industry specific areas such as Microsoft, Cisco, and HP, to name a few are a plus.

Salary commensurate with proficiency/experience/education: 

Seeking a candidate that is willing to wear multiple hats and be proactive, with an eagerness for learning, and a high degree of energy and customer service.
This is a full-time, on-site position. Hours are 8 a.m. to 5 p.m. in Orange County Monday through Friday. Local residents only, please.

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