Online School Starts While Zoom Crashes in the US

By:  |  Category: Blog Friday, August 28th, 2020  |  No Comments
Zoom

Did your child attempt to start online distance learning yesterday morning and have trouble connecting to their classrooms through Zoom? They weren’t alone.

Around the US and the world on August 24th 2020, distance learning as well as any business utilizing the video conference service Zoom, struggled to access the platform due to partial outages in countless areas. The college online learning platform Canvas was also briefly affected by the issue, causing slow or denied access completely.

Beginning around 8 a.m. ET tweets from Zoom users state they received an automated message stating “We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them. We sincerely apologize for any inconvenience. Please follow http://status.zoom.us.”

Most schools throughout the US were either just beginning classes, or starting their second week of remote education, what a way to start out.

An update from Zoom at 11:26 a.m. ET stated, “We are still in the process of deploying a fix across our cloud,” Zoom’s engineers explain on the service’s status page. “Service has been restored for most users. We are continuing to roll this out to complete the fix for any remaining users still impacted.”

By 12:47 a.m. ET Zoom stated they had “resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars. Users are now also able to sign up for paid accounts, upgrade, and manage their service on the Zoom website. We are currently monitoring to ensure that these services are operational.”

Zoom plays a key roll in enabling businesses to work from home or work remote, it also is one of the main platforms being used for distance learning throughout the US. The New York Times explains “Businesses could not make video calls to clients, courthouses could not conduct hearings, and city and county governments had to postpone meetings.” That’s a drastic interruption of daily services we rely on to keep our economy moving, even at its current slow pace. 

While the problem causing the issue was not described in any sort of detail, Zoom offered apologies to its users “Thank you all for your patience and our sincere apologies for disrupting your day.”

Zoom shares fell 2.7 percent by 10:55 a.m. ET but began to recover once the problem was rectified. Hundreds of millions of people across the world utilize Zoom for business and education, the recent spike in popularity along with the chaos of a new school year is sure to shake things up internally.

EnhancedTECH can quickly set up your business to work remotely using Microsoft Teams, give us a call today (714) 970-9330 or [email protected]

-Emmy Seigler

Sources: https://www.msn.com/en-us/news/technology/zoom-is-down-for-thousands-of-people-on-monday-morning/ar-BB18jBWi

https://www.zdnet.com/article/zoom-outage-fix-deployed-videoconferencing-services-being-restored-now/?ftag=TRE-03-10aaa6b&bhid=28837826891618282212917048574090&mid=13002440&cid=2176732464

Samantha Keller
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