Newest “Vishing” Scam Poses as Spectrum Health Employees

By:  |  Category: Blog Wednesday, September 16th, 2020  |  No Comments
Vishing

Has someone you don’t know called you recently to ask for personal information? The answer is most likely a yes, even if you didn’t pick up the phone.

Spectrum Health has received numerous reports about phone call scammers, posing as employees to gain access to personal information “including member numbers and other protected health information.”

There’s even a new phrase for this type of scam. It’s called “Vishing.”

Using flattery or threats, these con artists are pressuring individuals to give “information, money and even access to personal devices.” Their caller ID may even be spoofed to read ‘Spectrum Health’ or ‘Priority Health.”

Spectrum Health’s Senior VP and Chief Information Security Officer Scott Dresen warns, “these are not the type of questions our employees would ask in a legitimate phone call from Spectrum Health or Priority Health… For example, we would never ask someone to tell us their password for the Spectrum Health App. Best practice is to be wary of any unexpected call from your health care provider.”

Pandemic times have left everyone on edge and has expanded the healthcare business as an avenue for bad actors to exploit. From constant phishing campaigns about new COVID vaccines to this new “vishing” scam, preying on those who are vulnerable and unaware.

Dresen recommends any person who receives a phone call like this should hand up and call their healthcare provider immediately to verify the need for information.

Here’s a few tips to avoid giving personal information to the wrong person or group:

  • Do not share account passwords or verification codes, Spectrum Health will not call to ask you for this information
  • Do not share birth dates, social security numbers, or home addresses
  • Do not confirm personal information about your job or income
  • Do not give out account or financial information
  • Ask for the caller’s name and call back number to identify a scam. Phone numbers provided will likely be invalid.

If you believe you have received a vishing call, report it to the FCC Consumer Complain Center as an Unwanted Call Complaint.

Dresden also explains, if you believe you might have mistakenly given out your personal health records or account information, contact Spectrum Health App Support asap at 877-308-5083.

For an IT and cybersecurity provider that sits above the rest, call EnhancedTECH at 714-970-9330 or contact us at [email protected].

-Emmy Seigler

Source: https://www.msn.com/en-us/news/technology/spectrum-health-says-scammers-are-pretending-to-be-its-employees-looking-for-personal-information/ar-BB191mJo?li=BBnb7Kz&ocid=hplocalnews

Samantha Keller
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