About Us

At EnhancedTECH we are constantly striving to support local business through innovative IT solutions delivered to our clients throughout Orange County. To do that we need highly self-motivated people looking for growth and development opportunities to join our team.

There are big benefits to working for a small business. In addition to competitive wages and full benefits, EnhancedTECH allows you the opportunity to get more involved with the heart and soul of our business. If you are just beginning your career, working in this environment will significantly boost your personal skillset. You will learn a variety of skills and you will learn them quickly. And as an added bonus–it’s just plain fun to work here! Our regular themed potlucks, baseball outings and holiday celebrations provide a convivial work atmosphere. If you are smart, energetic and a go-getter, come join our EnhancedTECH family and find the rewarding career you’ve been looking for.

This is an opportunity for an individual that has the right combination of technical and customer skills to enhance their knowledge by providing support and engineering for our customer base.

You would be providing direct support for our customers for all of the initial technology needs. This is an opportunity to learn new systems every day and constantly be challenged.  The person that is well suited for this will have ample many options for growth.

Essential Duties and Responsibilities:

• Provide second level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Ability to troubleshoot problems and apply skill and technique.
• Support end-users in a help desk environment resolving hardware/software issues.
• Troubleshoot network devices, printers, and business specific or line of business applications.
• Upgrade hardware and software as needed to ensure optimal workstation performance.
• Systems configuration and testing including installing and updating OS and software.
• Strong knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Access.
• Knowledge of peripherals, connections, and general networking.
• Experience working with remote support tools.
• Contribute to the development of repeatable processes and procedures to improve the efficiency of providing effective end user support.
• Ensure all work details, processes, and procedures are documented within systems of record.

Other Requirements:

• Ability to multitask, prioritizes issues, and escalates when necessary.
• Must have strong customer service and interpersonal skills. Ability to work independently and as a strong team player
• High attention to detail with solid organizational abilities
• Able to work well in the face of tight deadlines & schedules.
• Strong written and spoken communication skills
• Ability to effectively juggle and prioritize multiple tasks
• Prompt, responsive, responsible, and friendly approach to dealing with customer problems

Education and Experience:

• Education in computer systems and technologies or equivalent work experience is required.
• Understanding and experience with IT HelpDesk processes, service management, and related industry best practices and standards.
• Ability to demonstrate knowledge in applicable areas of technology.
• Certifications in industry specific areas such as Microsoft, Cisco, and HP, to name a few are a plus.

Salary commensurate with proficiency/experience/education: 

Seeking a candidate that is willing to wear multiple hats and be proactive, with an eagerness for learning, and a high degree of energy and customer service.
This is a full-time, on-site position. Hours are 8 a.m. to 5 p.m. in Orange County Monday through Friday. Local residents only, please.

We are looking for an energetic and friendly part-time inside sales and telemarketing professional to join our growing technology company. Candidates must be comfortable on the phone and willing to present our products and services to clients with confidence.

In addition. this position will be responsible for calling on new prospects, driving attendance to events through follow up calls, and setting appointments.

Position Requirements for:

• Minimum 1 year telemarketing or sales experience preferred
• Excellent communication skills
• Ability to convey company value and benefits
• Must be willing to learn about our products and services
• Must be motivated, reliable, punctual
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend instructional seminars and events.
• Proficient in Microsoft Office
• Manage and develop mailing list and database

What We Provide:

• Quality Leads
• Training
• Competitive Pay
• Friendly, clean office environment
• Flexible, part-time schedule

To be considered for this opportunity, qualified applicants must submit a resume and contact information.